We currently deliver throughout the United Kingdom and offer free collection from our Cockermouth shop.
Standard UK delivery
Standard delivery costs £4.99.
Orders qualifying for free delivery will receive this automatically at checkout when the basket value reaches £100.
We aim to dispatch orders within 2–3 working days. Orders are normally sent using Royal Mail and are expected to arrive approximately 2–3 working days after dispatch.
Delivery times are estimates and may be affected by bank holidays, severe weather, Royal Mail delays or other circumstances outside our control.
Where tracking information is available, it will be included in your dispatch confirmation.
Delivery addresses
Please check your delivery address carefully before placing your order.
Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been prepared or dispatched.
We currently deliver to UK addresses only and do not offer international delivery.
Click and collect
Click and collect is available free of charge from:
Threads of Agora Ltd
15B Regent House
Main Street
Cockermouth
CA13 9LE
Collection orders will normally be ready within 24 hours, excluding Sundays and Mondays when the shop is closed.
Please wait until you receive confirmation that your order is ready before visiting. Bring your order confirmation with you when collecting.
Orders can only be collected during our advertised shop collection hours.
Tuesday: 10:30am–4pm
Wednesday: 10:30am–4pm
Thursday: 10:30am–4pm
Friday: 10:30am–5pm
Saturday: 10:30am–5pm
Sunday and Monday: No collection
Delayed or missing orders
Please allow the estimated delivery time to pass before contacting us.
If your order is significantly delayed or appears to be missing, email customerservices@threadsofagora.co.uk with your name and order number so we can investigate.
Damaged or incorrect orders
If your order arrives damaged or incorrect, contact returns@threadsofagora.co.uk as soon as possible.
Please include your order number and photographs where helpful. Further information is available in our Returns & Refunds Policy.