Last updated: 14 September 2026
Threads of Agora Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect through toagora.co.uk, why we use it and the rights available to you.
Who we are
Threads of Agora Ltd is the data controller responsible for your personal information.
Threads of Agora Ltd
15B Regent House
Main Street
Cockermouth
England
CA13 9LE
Company number: 15771360
Email: returns@threadsofagora.co.uk
Information we collect
Depending on how you use our website, we may collect:
- Your name
- Billing and delivery addresses
- Email address
- Telephone number
- Account login information
- Order details and purchase history
- Payment status and transaction references
- Messages and other communications you send us
- Your IP address, browser, device and basic technical information
- Information stored through essential website cookies
You can place an order as a guest or create an optional customer account.
We do not receive or store your complete payment-card number. Card details are handled securely by WooPayments and its payment-processing partners.
How we use your information
We use personal information to:
- Process and deliver orders
- Take and confirm payments
- Provide click-and-collect services
- Send order and delivery updates
- Create and manage optional customer accounts
- Handle returns, refunds and customer enquiries
- Prevent fraud and protect our website
- Maintain business, tax and accounting records
- Meet our legal obligations
- Establish, exercise or defend legal claims
- Improve the operation and security of our store
We do not currently use customer details to send promotional marketing emails.
If we introduce optional marketing emails in the future, we will ask for the appropriate consent and update this policy.
Our lawful reasons for using your information
Under UK data-protection law, we rely on the following lawful bases:
- Contract: to process an order, take payment, provide delivery and handle returns
- Legal obligation: to keep required financial records and comply with the law
- Legitimate interests: to operate and secure our business, prevent fraud and provide customer support
- Consent: where you make an optional choice that requires consent
Where we rely on consent, you can withdraw it at any time.
Payments
Online payments are processed using WooPayments and its payment partners.
These providers may collect and process payment, identity, device and fraud-prevention information under their own privacy terms.
Payment providers may use automated systems to identify potentially fraudulent or unauthorised transactions.
Who we share information with
We only share information when it is necessary to operate the store or meet legal obligations. Recipients may include:
- Payment-processing providers
- Delivery and postal companies
- Website-hosting and technical-service providers
- WooCommerce and WordPress service providers
- Accountants, insurers and professional advisers
- Government bodies, regulators, courts or law-enforcement authorities where legally required
We do not sell customers’ personal information.
International data transfers
Some service providers may process information outside the United Kingdom.
Where this happens, we require appropriate protections to be used, such as an approved adequacy arrangement or recognised contractual safeguards.
How long we retain information
We keep personal information only for as long as reasonably necessary.
Our normal retention periods are:
- Inactive customer accounts: up to 24 months
- Unpaid pending orders: up to 7 days
- Failed orders: up to 7 days
- Cancelled orders: up to 30 days
- Completed orders and related records: normally up to 7 years for accounting, tax and legal purposes
- Customer correspondence: for as long as reasonably necessary to resolve the enquiry and protect our legal rights
Information may be kept longer where required by law, an active dispute or another legitimate legal reason.
When information is no longer required, it may be deleted or anonymised.
Cookies
Our website uses essential cookies and similar technologies to:
- Keep products in your basket
- Operate checkout
- Remember login sessions
- Process payments
- Maintain security
- Remember necessary website preferences
Some payment and embedded services may set their own necessary cookies.
If we introduce optional analytics or advertising cookies, we will provide suitable information and choices before using them.
Customer accounts
Creating an account is optional.
If you create one, we store information needed to provide account features such as order history, saved addresses and account preferences.
You are responsible for keeping your login details secure. Please contact us if you believe your account has been accessed without permission.
Your data-protection rights
Depending on the circumstances, you may have the right to:
- Ask what personal information we hold about you
- Request a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information
- Restrict how your information is used
- Object to certain uses of your information
- Request your information in a portable format
- Withdraw consent where processing is based on consent
Some rights are subject to legal exceptions. For example, we may need to retain order records for accounting, tax or legal purposes.
To make a request, email returns@threadsofagora.co.uk. We may ask for information to confirm your identity.
You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
Children’s information
Our website sells clothing for different age groups, but it is not intended to collect personal information directly from children.
Customers under 18 should ask a parent or guardian to place an order on their behalf.
Security
We use reasonable technical and organisational measures to protect personal information.
However, no internet service is completely secure. Please contact us promptly if you believe your information or customer account has been compromised.
External links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of websites we do not operate.
Changes to this policy
We may update this Privacy Policy when our services, technology or legal obligations change.
The latest version will always be published on this page with its updated date.
Contact us
For privacy questions or requests, contact:
Email: returns@threadsofagora.co.uk
Address: Threads of Agora Ltd, 15B Regent House, Main Street, Cockermouth, England, CA13 9LE